Sales queries
- Do you make chocolates to order?
- Are your Easter Eggs gluten free?
- Is Ernest Hillier Australian?
- Are your chocolates Made in Australia?
- Do you Export to other countries?
- What Quality Certifications does Hilliers’ have?
- Do you make hot chocolate/flakes?
- Where can we buy Hillier’s and Newman’s chocolates?
- Do you have a retail store?
- What is the address and opening hours of the Hillier’s Factory Outlet?
- Does your chocolate contain nuts (peanuts, etc)?
- Do you make Bon Bon-niere’s for Weddings, Functions, and other events?
- Do you cater for Corporate gifts?
- Do you supply to Events, Conferences, Catering and Food Service companies?
- Do you Contract Manufacture, Contract Pack for other companies?
- Do you sell the Ultimate Macadamias (eggs) outside of Easter?
- Do you have any products we can sell for our Café, Restaurant, Hotel, Bed & Breakfast?
- Do you supply chocolates for Fundraising activities, and charitable drives?
- Do you have a Price List?
- Do you make Bulk Chocolate eggs for Licensed Products?
- Do you use melamine in your products?
- How much Cocoa does Hillier’s use in their products?
- What Ginger do you use?
- Do you supply to Regional Australia (non-metropolitan/capital city) my local town?
- Ernest Hillier’s Famous Red Box used to be ‘mailed everywhere’, is this still possible?
Product queries
Sales Enquiries Answered ...
Do you make chocolates to order?
At Ernest Hillier we make chocolates to order from small local orders to larger national orders - ranging from Food Service, for Retailer Private Labels, for Corporate Gift orders, for Export, Weddings, Hampers, etc. Please Contact Us for a catalogue, or fill out a sales / product inquiry.
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Are your Easter Eggs gluten free?
Our Easter eggs and chocolate itself is gluten free, but gluten may be introduced in the centre filled chocolates where we use glucose syrup. Glucose Syrup is derived from wheat which contains gluten. Please refer to ingredients listing on each pack.
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Is Ernest Hillier Australian?
Ernest Hillier is Australia’s first chocolatier established in Sydney in 1914, and is also Australia’s longest running family owned and operated Chocolatier.
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Are your chocolates Made in Australia?
Yes, our chocolates are made in Australia for Australians, using quality local and imported ingredients.
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Do you Export to other countries?
Yes, we make to export, in the past we have exported to South East Asia, Pacific, and North America. We are able to fulfil large volumes. Please Contact Us for an international export catalogue, and fill out a sales / product inquiry or visit our Export page.
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What Quality Certifications does Hilliers’ have?
Hillier’s is quality certified with HACCP, BRC, and WQA which are the highest quality industry standards in food manufacturing both at national and international levels.
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Do you make hot chocolate / flakes?
We used to make hot chocolate flakes, in our old Pitt St and Collins St retail store. Currently we don’t have plans, but you may suggest to us through the product query feature on the Contact Us page so we can tally demand for the product.
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Where can we buy Hillier’s and Newman’s chocolates?
We are fully stocked at David Jones nationally, and seasonally with Myer, Woolworths (Safeway), Coles, Big W, Kmart, Target and Priceline. For more information on other locations please visit our Stockits page, or further queries, please Contact Us for a catalogue, or fill out a sales / product inquiry.
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Do you have a retail store?
I remember the old days of an Ernest Hillier in Pitt St, Sydney/Collins St Melbourne
In the good old days we did have a soda fountain / confectionery store in Pitt St, Sydney and in Collins St. Melbourne. We now have a Retail Factory Outlet in Richmond, Victoria.
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What is the address and opening hours of the Hillier’s Factory Outlet?
Address: 87 Church St, Richmond VIC 3121
Phone: (03) 9428 5068
Opening Hours: Monday to Saturday 9am – 5 pm Sundays (pre-Christmas & pre-Easter only).
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Does your chocolate contain Nuts (peanuts, etc)?
We make many types of different chocolates, some with nuts and some without. It always best to refer to the Nutritional Information Panel on the back of packaging before consuming, or contact us about nut based and nut free specific products and where you can purchase.
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Do you make Bon Bon-niere’s for Weddings, Functions, and other events?
Yes we do, we make to order beautiful small gifts suitable for any size function from small samplers, to an elegant box and ribbon perfect for weddings, to mini and large foiled hearts (choose your own foil). Please Contact Us for a catalogue, and fill out a sales / product inquiry or visit our Food Service and Corporate Sales page.
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Do we cater for Corporate Gifts?
Yes we certainly do, in the past we’ve made corporate Christmas and Easter gifts for large Australian and multinational corporations, to your small-medium sized business. Both large and smaller sized companies catered for, volume discounts available. Please our Coporate Sales page or visit our Online Shop for hampers.
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Do we supply to Events, Conferences, Catering and Food Service? companies
Yes, we cater to all these, and in the past have supplied to Industry Awards ceremonies, Company conferences, Festivals, Opening Evenings, and Promotional companies. Please Contact Us for a Food Service catalogue, and fill out a sales / product inquiry or visit our Food Service page.
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Do you Contract Manufacture for other companies?
Yes we’ve made, and continue to make quality Hillier’s branded and your brand chocolates for other chocolate manufacturers, retailers, wholesalers, re-packers, hampers, florists, gifts & weddings, bars for vending machines etc. Please Contact Us and fill out a sales / product inquiry or visit Contract Manufacturing page.
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Do we sell the Ultimate Macadamias (eggs) outside of Easter?
Not currently, but you may suggest to us through the enquiries feature so we can tally demand for the product.
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Do you have any products we can sell for our Café, Restaurant, Hotel, Bed & Breakfast?
We have various dinner mints, after meal accompaniments, choc covered coffee beans, and turn down offerings
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Do you supply chocolates for Fundraising activities, and Charitable drives?
Yes, we make to order branded and non branded packaged chocolate bars and others, to help you and your cause achieve desired sales results. In the past we have supplied for various foundations, and state based charities to achieve sales. Please Contact Us for a list of available products, or fill out a sales / product inquiry.
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Do you have a price list?
Yes we do, and we’d love to share it you – so that the service is personalised please contact us, and one of our account managers would be more than happy to get into touch with you and possibly supply samples that is suitable for you. Please Contact Us for a price list, or fill out a sales / product inquiry.
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Do you make bulk chocolate eggs for Licensed products?
Yes we make to order, eggs in small mini 10g sizes all the way to large 6kg eggs, in different flavours, and foil colours to match. In the past we’ve supplied for Gift with Purchase items, and toy companies. Please Contact Us for a list products available, and fill out a sales / product inquiry, or visit our Contract Manufacturing page.
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Do you use melamine in your products?
No we do not, this is mostly found in cheaper foreign products that due to cost saving, use melamine as a substitute.
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How much Cocoa does Hillier’s use in their products?
Hillier’s chocolate has a taste profile that is silky smooth and of premium quality. The milk chocolate boasts a cocoa solids content of 34%, whilst the dark has 53% cocoa content.
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What Ginger do you use?
We source quality Australian Buderim Ginger whole pieces, and not the cheap re-processed ginger which you might find elsewhere.
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Do you supply to Regional Australia (non-metropolitan/capital city) my local town?
Depending on your location, please send us an enquiry and our distributors will get into touch with you to meet your needs. For more information on locations please visit our Stockits page, or further queries, please Contact Us and fill out a sales / product inquiry.
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Ernest Hillier’s Famous Red Box used to be ‘mailed everywhere’, is this still possible?
Yes it is, may we suggest shop in our online store. Currently selling hampers to the Melbourne metropolitan area.
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For a full list of stockist details please contact (03) 9355 8540 or eMail sales@ernesthillier.com.au
Or alternatively use the form provided on the Contact Us page.
Product Enquiries Answered ...
What is Emulsifier 322?
Soy Lecithin – it's used to combine fats.
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What is Food Acid 330?
Citric Acid.
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What is Food Acid 331?
Sodium Citrate.
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What is Thickener 1400?
Present in glazing agent used for polishing scorched products. It is a modified maize starch.
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What is vegetable fat?
Group of fats of plant origin, usually derived from seeds of various trees. Distinguished by their low melting range.
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Are Ernest Hillier Chocolates gluten free?
The chocolate itself is gluten free, but gluten may be introduced in the centre filled chocolates where we use glucose syrup. Glucose Syrup is derived from wheat which contains gluten.
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What is Compound Chocolate?
Cocoa Butter is excluded from the recipe and replaced with vegetable fats. Also, cocoa powder is used in place of cocoa liquor.
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Why is white chocolate called “White”?
White chocolate contains cocoa butter, and is defined as a chocolate product.
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What is “bloom”?
Fat bloom: due to exposure to elevated temperature and time of exposure. Fat from cocoa butter begins to melt and migrates to the surface of the chocolate. Upon hardening it gives a characteristic “white” appearance. Bloom can occur at temperatures as low as 24C, if left for extended periods or 35C if left for shorter periods.
Sugar Bloom: A result of chocolate manufacture or left in too cold an environment where surrounding humidity is high. Moisture from the air is absorbed causing sugar on the surface of the chocolate to dissolve and crystalise, giving a similar white grainy effect.
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Where does Ernest Hillier purchase ingredients?
Where necessary, when we cannot buy local product we source from overseas.
Sugar – Australian
Cocoa Liquor & Cocoa Butter – Ivory Coast
Milk Powder – Australian
Nuts – Australian and some Chinese peanuts
Ginger – Buderim region, Australia.
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What is HACCP (Hazard Analysis at Critical Control Points)?
System of identifying potential hazards in all steps of manufactruing process and after determining those that are critical to the safety of the product, put into place preventative and monitoring procedures to eliminate or control these hazards. It also requires validation of the control measured verification that they are effective.
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What is a Truffle?
Confection that is mixed with cream to give a light fluffy texture.
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What is a Praline?
A confection made of nut kernels, especially almonds or pecans, stirred in boiling sugar syrup until crisp and brown.
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Are Ernest Hillier Chocolates Kosher or Halal?
No. However, they do not contain gluten derived from animal sources.
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What is the difference between Dark and Milk Chocolate?
Dark Chocolate contains a minimum of 53% cocoa solids and 1.5% milk solids.
Milk Chocolate contains a minimum of 34% cocoa solids and 20% milk solids.
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Are Ernest Hillier Chocolates “hand made”?
Yes and No. Some processes such as cooking, creating certain fillings and placement of chocolates etc are handled with care by hand. Other parts of the chocolate making process are such as wrapping and bagging are automated.
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